Refund policy
🇯🇵 Customers in Japan
We accept returns and exchanges for defects, faults, or other issues attributable to us, provided the product tag and the tracking label from delivery are available.
Please contact us within 7 days of delivery.
When contacting us, please provide:
- Your name and order ID
- Photos showing the reason for the return, such as the defective area
- A photo of the tracking label
For defects present on delivery, we generally offer an exchange. A refund is available only if the item is out of stock.
Returns and exchanges for reasons of customer preference are covered by our At-Home Try-On Service.
Please see the following link for details.
https://nanafu.tokyo/pages/try-on
For returns and exchanges, please return the item together with all tags and accessories. Returns and exchanges are not accepted if tags or accessories have been removed or lost.
If you do not receive the package because of an extended absence, the refund will be reduced by round-trip shipping costs of ¥1,540, including tax.
🌍 International Customers (US & Canada)
For defects or errors on our part, we accept returns and exchanges, provided the original product tag and delivery tracking label are intact.
Please contact us within 7 days of delivery.
When contacting us, please include:
- Your name and order ID
- Photos showing the defect or issue
- Photo of the delivery tracking label
We will primarily offer an exchange for defective items. A refund will be issued only if the item is out of stock.
We do not accept returns or exchanges due to customer preference (e.g. color or impression differences), except for size exchanges as described below.
Size exchanges (at your cost)
We can exchange an item for a different size within 14 days of delivery, if it is unworn with tags attached, and only for the same item in another size. You cover return shipping, re-shipping, and any duties, and the return must be tracked. We ship the new size once the original arrives. This is an exchange, not a refund.
All original tags, accessories, and packaging must be included with the return. Returns without tags or accessories will not be accepted.
Customs, Duties & Taxes Import duties, taxes, and customs fees are the sole responsibility of the buyer. Nanafu | YUKATA is not responsible for any such charges.
If a package is refused or unclaimed due to unpaid duties or taxes, it will not be eligible for a refund, and return shipping costs will be deducted from any applicable store credit.
